Privacy Policy

Last updated: 18 February 2025

1. Introduction

Probgon (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines what information we collect, how we use it, and your rights regarding it. We adhere to POPIA (Protection of Personal Information Act, 2013) for South African users, as well as other applicable data protection laws.

2. Information We Collect

• Contact Form Data: Name, email address, and message content when you submit our “Contact Us” form.
• Usage Data: Non-personally identifiable information about how you navigate the Website (e.g., IP address, browser type, pages viewed), which may be collected via cookies or similar technologies.
• reCAPTCHA: We implement Google reCAPTCHA to prevent spam and abuse. This tool may collect personal data (e.g., IP address) in accordance with Google’s Privacy Policy.

3. How We Use Your Information

• To Respond to Inquiries: We use your name, email, and message to answer your questions or follow up on your requests.
• To Provide Services: If you engage us for 3D printing services, we use your info to coordinate orders, quotes, or related communications.
• Site Improvement: We analyze usage data to improve our Website design and functionality.

4. Sharing and Disclosure

We do not sell or rent personal data to third parties. However, we may share information with:

• Service Providers: Vendors who assist with site functionality, email services, or other operations.
• Legal Compliance: If required by law or to protect our rights in legal disputes.

5. Cookies and Tracking

Our Website may use cookies or similar technologies to provide core functionality and analyze usage patterns. You may disable cookies in your browser settings, but certain features may not function properly as a result.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, such as using secure server connections and monitoring for potential vulnerabilities.

7. Third-Party Links

We link to external websites (e.g., Cults, Instagram, Facebook). These sites have their own privacy practices. We recommend reviewing their privacy policies before sharing any information.

8. Retention

We only retain your personal data as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

9. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect personal data from anyone under 13.

10. Your Rights Under POPIA

Depending on your jurisdiction (including South Africa), you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct or update your personal information if it’s inaccurate or incomplete.
• Deletion: Request that we delete or destroy your personal information where legally permissible.
• Objection: Object to certain types of processing, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, or to lodge a complaint under POPIA, please contact us at admin@probgon.com.

11. Updates to This Privacy Policy

We may update this policy periodically. The latest version will be posted on our Website with a new “last updated” date. Your continued use of our services after any changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, please get in touch via our Contact form or at admin@probgon.com.